Orders

Can I change or cancel my order?

Unfortunately we’re unable to change or cancel orders once they’ve been processed. However, if you’ve made a mistake (e.g. with the delivery address), the best thing to do is to get in touch via email sales@yojoscrunch.co.uk and we’ll do our best to help.

What type of payment do you accept?

You can pay by Visa, MasterCard, American Express and PayPal

Will I receive an order confirmation email?

Yes, a confirmation email will be sent to you once your order has been placed. However, this can occasionally get lost and end up in your junk mail, so be sure to check there too! If you can’t see it, please get in touch and we will put our detective hats on and find out what’s happened to your order.

I have a promotional code, how do I use it?

Lucky you! At the checkout, just type your code in to the box saying “Coupons” and hit “Redeem”. Your cart should now show the promotional discount.

Here’s the boring stuff regarding promotional codes:

– Offers are only valid on purchases made through dates listed in the offer.

– Offers cannot be applied to previous or pending purchases.

– Offers cannot be combined with any other offer.

– Offers are not redeemable for cash or credit, and lost or stolen offers will not be replaced.

If you’re having trouble with your code, please get in touch and we’ll look into it for you.

Is there a minimum order?

No.

What sizes are your bags and jars?

Our bags are 50g and our jars are 1kg each.

Deliveries

When will I receive my order?

We try to dispatch all orders placed today, the following business day (e.g. if you order on the Monday, we’ll dispatch it on the Tuesday). Orders to UK Mainland are shipped the next business day via our preferred courier, so you should receive your order within 2 – 4 working days, but at busy times of the year such as Christmas, it can take up to 4 – 5 working days to arrive.

Once your order has been dispatched, you will receive a confirmation email with your unique tracking number.  

Do you post on weekends?

Unfortunately, we do not currently post orders on weekends.

Can I change the delivery address?

This is sometimes possible if you contact us in time, however it cannot always be guaranteed. If you think you might want to change the address please get in touch as soon as possible via email sales@yojoscrunch.co.uk and we’ll do our very best to intercept your order.

Do you post outside the UK?

We currently do not, but watch this space!

Serving and Storage

How do I keep my crunch fresh?

We want you to enjoy our crunch at its best so we offer these recommendations for helping to extend its freshness:

– Make sure you eat the crunch within 5 days of opening the pack, if it lasts that long!

– Once opened, store in a cool, dry place away from hungry people

How long are the best before dates?

We try and deliver crunch to you with a minimum of 3 months shelf life if kept in an airtight container, away from direct sunlight and heat.

Nutrition, Allergens and safety warnings

What is the nutritional information?

50 g contains. Energy 1065kJ / 254kcal, Protein 3.8g, Carbohydrate 30.8g (of which sugars 7.4g), Fat 12.6g (of which saturates 1.9g), Fibre 1.2g, Sodium 0.15g

The ingredients in crunch are Flour (GLUTEN), Eggs (DAIRY), Sugar, Salt, Spices, Vegetable oil.

I have some allergies, which flavours can I eat?

Crunch is made in an environment where nuts may be present. Please get in touch if you have any specific dietary requirements that you would like us to investigate for you.

Is crunch suitable for vegetarians?

Crunch is suitable for vegetarians.

Events

I want to order crunch in bulk, how much should I order?

You can order our crunch in bulk packs through the contact form on our website. We recommend allowing for about 30 – 50g of crunch per person as a snack.

Do you have discounts for big orders?

We do indeed have discounts available for larger orders; kindly send us a message using the contact form for pricing.